[Cyberduck-trac] [Cyberduck] #6146: What is a "ticket"? How can I get some help?

[Cyberduck]

#6146: What is a "ticket"?  How can I get some help?
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    Reporter:  DavidHall  |      Owner:  David Hall
        Type:  defect     |     Status:  new
    Priority:  highest    |  Milestone:
   Component:  core       |    Version:  4.1
    Severity:  blocker    |   Keywords:
Architecture:  Intel      |   Platform:  Mac OS X 10.7
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 Sorry - but I don't understand this jargon.

 Is a "ticket" a "help request"?

 All I want to know is how to open cyberduck

 It wont do so since I installed Lion and I can't find an email address of
 anyone to ask

 Does this mean that I have to download it from the app store and pay for
 it now - or is something else wrong?

 Why havent you got a helpline or some way of asking for help? And what is
 a ticket?

 My email address is davidshall at mac.com

 I need to update my website now - and I am not at all website savvy

 I don't know what to do - sorry

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Ticket URL: <http://trac.cyberduck.ch/ticket/6146>
Cyberduck <http://cyberduck.ch>
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