[Cyberduck-trac] [Cyberduck] #5668: Unable to download files containing special characters

[Cyberduck]

#5668: Unable to download files containing special characters
-----------------------------------+----------------------------
    Reporter:  Grandeco            |       Owner:  dkocher
        Type:  defect              |      Status:  new
    Priority:  normal              |   Milestone:
   Component:  ftp                 |     Version:  3.8.1
    Severity:  normal              |  Resolution:
    Keywords:  Special Characters  |    Platform:  Mac OS X 10.6
Architecture:  Intel               |
-----------------------------------+----------------------------
Description changed by dkocher:

Old description:

> External users placed several files on our FTP server containing "special
> characters such as the: ´ and the ¨
> On the windows side this causes no problems what so ever.
> On the mac side, which uses Cyberduck, the users can't download, move,
> remove, ... any of those files.
>
> At first, there was a questionmark displayed on the location of those
> characters.
> I followed your help page, which said I should change the text encoding.
> This worked in displaying the characters, but we still aren't able to
> download those files.
> The error returned states:     File not found: 213-11fla¨che.tif
> The same error is shown in the logs on the server (which i've included)
>
> We've tested with the 2.x and the latest version 3.8.1, no difference.
> All our machines are 10.6 MAC OS X (Intel core's).
> If needed, you can contact me on my email adress. I would be happy to
> supply you with log or screenshots.
>
> I hope I'm missing something so we can keep using Cyberduck !

New description:

 External users placed several files on our FTP server containing "special
 characters such as the: `´` and the `¨`
 On the windows side this causes no problems what so ever.
 On the mac side, which uses Cyberduck, the users can't download, move,
 remove, ... any of those files.

 At first, there was a questionmark displayed on the location of those
 characters.
 I followed your help page, which said I should change the text encoding.
 This worked in displaying the characters, but we still aren't able to
 download those files.
 The error returned states:


 {{{
 File not found: 213-11fla¨che.tif
 }}}

 The same error is shown in the logs on the server (which i've included)

 We've tested with the 2.x and the latest version 3.8.1, no difference.
 All our machines are 10.6 MAC OS X (Intel core's).
 If needed, you can contact me on my email adress. I would be happy to
 supply you with log or screenshots.

 I hope I'm missing something so we can keep using Cyberduck !

--

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Ticket URL: <http://trac.cyberduck.ch/ticket/5668#comment:2>
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