[Cyberduck-trac] [Cyberduck] #8049: Cannot connect to cloudfiles with version 4.4.5

Cyberduck trac at trac.cyberduck.io
Sat Jun 21 06:33:17 UTC 2014


#8049: Cannot connect to cloudfiles with version 4.4.5
--------------------------------+------------------------
 Reporter:  barrychapman        |         Owner:  dkocher
     Type:  defect              |        Status:  new
 Priority:  high                |     Milestone:  4.5
Component:  cloudfiles          |       Version:  4.4.5
 Severity:  critical            |    Resolution:
 Keywords:  connection failure  |  Architecture:  Intel
 Platform:  Windows 7           |
--------------------------------+------------------------
Description changed by barrychapman:

Old description:

> When connecting to cloudfiles with 4.4.5, it just goes back to a blank
> screen. Attached is debug log:
>
> 2014-06-21 02:26:09,129 [account-1] INFO
> ch.cyberduck.core.ssl.CertificateStoreX509TrustManager - Certificate for
> storage101.hkg1.clouddrive.com trusted in Keychain
> 2014-06-21 02:26:09,716 [account-1] DEBUG
> ch.cyberduck.core.http.DisabledX509HostnameVerifier - Hostname
> verification disabled for storage101.hkg1.clouddrive.com handled in
> system trust manager
> 2014-06-21 02:26:09,716 [account-1] DEBUG
> org.apache.http.impl.conn.HttpClientConnectionOperator - Connection
> established 192.168.1.68:50553<->119.9.64.232:443
> 2014-06-21 02:26:09,716 [account-1] DEBUG
> org.apache.http.impl.execchain.MainClientExec - Executing request HEAD
> /v1/MossoCloudFS_040c30d3-1521-4bcf-bf7e-f47b796c7990 HTTP/1.1
> 2014-06-21 02:26:09,716 [account-1] DEBUG
> org.apache.http.impl.execchain.MainClientExec - Target auth state:
> UNCHALLENGED
> 2014-06-21 02:26:09,716 [account-1] DEBUG
> org.apache.http.impl.execchain.MainClientExec - Proxy auth state:
> UNCHALLENGED
> 2014-06-21 02:26:09,716 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 >> HEAD /v1/MossoCloudFS_040c30d3-1521-4bcf-bf7e-f47b796c7990
> HTTP/1.1
> 2014-06-21 02:26:09,716 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 >> X-Auth-Token: xxxxxxxxxxxxxxxxxxxxx
> 2014-06-21 02:26:09,716 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 >> Host: storage101.hkg1.clouddrive.com
> 2014-06-21 02:26:09,717 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 >> Connection: Keep-Alive
> 2014-06-21 02:26:09,717 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 >> User-Agent: Cyberduck/4.4.4 (14505) (Windows 7/6.1) (x86)
> 2014-06-21 02:26:09,717 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 >> Accept-Encoding: gzip,deflate
> 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 << HTTP/1.1 204 No Content
> 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 << Content-Type: text/plain; charset=utf-8
> 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 << X-Account-Object-Count: 0
> 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 << X-Timestamp: 1403332048.72126
> 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 << X-Account-Bytes-Used: 0
> 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 << X-Account-Container-Count: 0
> 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 << X-Put-Timestamp: 1403332048.72126
> 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 << Content-Length: 0
> 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 << X-Trans-Id: xxxxxxxxxxxxxxxx-xxxxxxxxx
> 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
> outgoing-1 << Date: Sat, 21 Jun 2014 06:27:28 GMT
> 2014-06-21 02:26:10,013 [account-1] DEBUG
> org.apache.http.impl.execchain.MainClientExec - Connection can be kept
> alive indefinitely
> 2014-06-21 02:26:10,013 [account-1] DEBUG
> org.apache.http.impl.conn.PoolingHttpClientConnectionManager - Connection
> [id: 1][route: {s}->https://storage101.hkg1.clouddrive.com:443] can be
> kept alive indefinitely
> 2014-06-21 02:26:10,013 [account-1] DEBUG
> org.apache.http.impl.conn.PoolingHttpClientConnectionManager - Connection
> released: [id: 1][route:
> {s}->https://storage101.hkg1.clouddrive.com:443][total kept alive: 0;
> route allocated: 0 of 2147483647; total allocated: 0 of 2147483647]
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
> HTTP/1.1 204 No Content
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
> Content-Type: text/plain; charset=utf-8
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - X
> -Account-Object-Count: 0
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
> X-Timestamp: 1403332048.72126
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - X
> -Account-Bytes-Used: 0
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - X
> -Account-Container-Count: 0
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - X
> -Put-Timestamp: 1403332048.72126
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
> Content-Length: 0
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - X
> -Trans-Id: xxxxxxxxxxxxxxxx-xxxxxxxxxxxxxxxx
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
> Date: Sat, 21 Jun 2014 06:27:28 GMT
> 2014-06-21 02:26:10,013 [account-1] DEBUG
> org.apache.http.impl.execchain.MainClientExec - Cancelling request
> execution
> 2014-06-21 02:26:10,013 [account-1] INFO
> ch.cyberduck.core.openstack.SwiftSession - Signing key is null
> 2014-06-21 02:26:10,013 [account-1] DEBUG
> org.apache.http.client.protocol.RequestAddCookies - CookieSpec selected:
> best-match
> 2014-06-21 02:26:10,013 [account-1] DEBUG
> org.apache.http.client.protocol.RequestAuthCache - Auth cache not set in
> the context
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
> HEAD /v1/MossoCloudFS_040c30d3-1521-4bcf-bf7e-f47b796c7990 HTTP/1.1
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - X
> -Auth-Token: xxxxxxxxxxxxxxxxxxxxxxx
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
> Host: storage101.dfw1.clouddrive.com
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
> Connection: Keep-Alive
> 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
> User-Agent: Cyberduck/4.4.4 (14505) (Windows 7/6.1) (x86)
> 2014-06-21 02:26:10,013 [account-1] DEBUG
> org.apache.http.impl.conn.PoolingHttpClientConnectionManager - Connection
> request: [route: {s}->https://storage101.dfw1.clouddrive.com:443][total
> kept alive: 0; route allocated: 0 of 2147483647; total allocated: 0 of
> 2147483647]
> 2014-06-21 02:26:10,013 [account-1] ERROR
> ch.cyberduck.core.threading.LoggingUncaughtExceptionHandler - Thread
> account-1 has thrown uncaught exception:Connection pool shut down
> java.lang.IllegalStateException: Connection pool shut down
>         at org.apache.http.util.Asserts.check(Asserts.java:34)
>         at
> org.apache.http.pool.AbstractConnPool.lease(AbstractConnPool.java:169)
>         at
> org.apache.http.impl.conn.PoolingHttpClientConnectionManager.requestConnection(PoolingHttpClientConnectionManager.java:217)
>         at
> org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:158)
>         at
> org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:195)
>         at
> org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:86)
>         at
> org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:108)
>         at
> org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:186)
>         at
> org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:72)
>         at
> org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:214)
>         at
> org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:160)
>         at
> org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:136)
>         at ch.iterate.openstack.swift.Client.execute(Client.java:352)
>         at
> ch.iterate.openstack.swift.Client.getAccountInfo(Client.java:577)
>         at
> ch.cyberduck.core.openstack.SwiftSession$1.run(SwiftSession.java:144)
>         at
> ch.cyberduck.core.threading.NamedThreadFactory$1.run(NamedThreadFactory.java:57)
>         at java.lang.Thread.run(Thread.java:935)
>

>

> For what its worth, our server is in Chicago (ORD). I dont know if the
> fact it is connecting to HKG matters?
>
> Thanks

New description:

 When connecting to cloudfiles with 4.4.5, it just goes back to a blank
 screen. Attached is debug log:

 {{{

 2014-06-21 02:26:09,129 [account-1] INFO
 ch.cyberduck.core.ssl.CertificateStoreX509TrustManager - Certificate for
 storage101.hkg1.clouddrive.com trusted in Keychain
 2014-06-21 02:26:09,716 [account-1] DEBUG
 ch.cyberduck.core.http.DisabledX509HostnameVerifier - Hostname
 verification disabled for storage101.hkg1.clouddrive.com handled in system
 trust manager
 2014-06-21 02:26:09,716 [account-1] DEBUG
 org.apache.http.impl.conn.HttpClientConnectionOperator - Connection
 established 192.168.1.68:50553<->119.9.64.232:443
 2014-06-21 02:26:09,716 [account-1] DEBUG
 org.apache.http.impl.execchain.MainClientExec - Executing request HEAD
 /v1/MossoCloudFS_040c30d3-1521-4bcf-bf7e-f47b796c7990 HTTP/1.1
 2014-06-21 02:26:09,716 [account-1] DEBUG
 org.apache.http.impl.execchain.MainClientExec - Target auth state:
 UNCHALLENGED
 2014-06-21 02:26:09,716 [account-1] DEBUG
 org.apache.http.impl.execchain.MainClientExec - Proxy auth state:
 UNCHALLENGED
 2014-06-21 02:26:09,716 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 >> HEAD /v1/MossoCloudFS_040c30d3-1521-4bcf-bf7e-f47b796c7990
 HTTP/1.1
 2014-06-21 02:26:09,716 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 >> X-Auth-Token: xxxxxxxxxxxxxxxxxxxxx
 2014-06-21 02:26:09,716 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 >> Host: storage101.hkg1.clouddrive.com
 2014-06-21 02:26:09,717 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 >> Connection: Keep-Alive
 2014-06-21 02:26:09,717 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 >> User-Agent: Cyberduck/4.4.4 (14505) (Windows 7/6.1) (x86)
 2014-06-21 02:26:09,717 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 >> Accept-Encoding: gzip,deflate
 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 << HTTP/1.1 204 No Content
 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 << Content-Type: text/plain; charset=utf-8
 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 << X-Account-Object-Count: 0
 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 << X-Timestamp: 1403332048.72126
 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 << X-Account-Bytes-Used: 0
 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 << X-Account-Container-Count: 0
 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 << X-Put-Timestamp: 1403332048.72126
 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 << Content-Length: 0
 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 << X-Trans-Id: xxxxxxxxxxxxxxxx-xxxxxxxxx
 2014-06-21 02:26:10,012 [account-1] DEBUG org.apache.http.headers - http-
 outgoing-1 << Date: Sat, 21 Jun 2014 06:27:28 GMT
 2014-06-21 02:26:10,013 [account-1] DEBUG
 org.apache.http.impl.execchain.MainClientExec - Connection can be kept
 alive indefinitely
 2014-06-21 02:26:10,013 [account-1] DEBUG
 org.apache.http.impl.conn.PoolingHttpClientConnectionManager - Connection
 [id: 1][route: {s}->https://storage101.hkg1.clouddrive.com:443] can be
 kept alive indefinitely
 2014-06-21 02:26:10,013 [account-1] DEBUG
 org.apache.http.impl.conn.PoolingHttpClientConnectionManager - Connection
 released: [id: 1][route:
 {s}->https://storage101.hkg1.clouddrive.com:443][total kept alive: 0;
 route allocated: 0 of 2147483647; total allocated: 0 of 2147483647]
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
 HTTP/1.1 204 No Content
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
 Content-Type: text/plain; charset=utf-8
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - X
 -Account-Object-Count: 0
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
 X-Timestamp: 1403332048.72126
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - X
 -Account-Bytes-Used: 0
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - X
 -Account-Container-Count: 0
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - X
 -Put-Timestamp: 1403332048.72126
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
 Content-Length: 0
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - X
 -Trans-Id: xxxxxxxxxxxxxxxx-xxxxxxxxxxxxxxxx
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
 Date: Sat, 21 Jun 2014 06:27:28 GMT
 2014-06-21 02:26:10,013 [account-1] DEBUG
 org.apache.http.impl.execchain.MainClientExec - Cancelling request
 execution
 2014-06-21 02:26:10,013 [account-1] INFO
 ch.cyberduck.core.openstack.SwiftSession - Signing key is null
 2014-06-21 02:26:10,013 [account-1] DEBUG
 org.apache.http.client.protocol.RequestAddCookies - CookieSpec selected:
 best-match
 2014-06-21 02:26:10,013 [account-1] DEBUG
 org.apache.http.client.protocol.RequestAuthCache - Auth cache not set in
 the context
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - HEAD
 /v1/MossoCloudFS_040c30d3-1521-4bcf-bf7e-f47b796c7990 HTTP/1.1
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session - X
 -Auth-Token: xxxxxxxxxxxxxxxxxxxxxxx
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
 Host: storage101.dfw1.clouddrive.com
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
 Connection: Keep-Alive
 2014-06-21 02:26:10,013 [account-1] INFO  ch.cyberduck.core.Session -
 User-Agent: Cyberduck/4.4.4 (14505) (Windows 7/6.1) (x86)
 2014-06-21 02:26:10,013 [account-1] DEBUG
 org.apache.http.impl.conn.PoolingHttpClientConnectionManager - Connection
 request: [route: {s}->https://storage101.dfw1.clouddrive.com:443][total
 kept alive: 0; route allocated: 0 of 2147483647; total allocated: 0 of
 2147483647]
 2014-06-21 02:26:10,013 [account-1] ERROR
 ch.cyberduck.core.threading.LoggingUncaughtExceptionHandler - Thread
 account-1 has thrown uncaught exception:Connection pool shut down
 java.lang.IllegalStateException: Connection pool shut down
         at org.apache.http.util.Asserts.check(Asserts.java:34)
         at
 org.apache.http.pool.AbstractConnPool.lease(AbstractConnPool.java:169)
         at
 org.apache.http.impl.conn.PoolingHttpClientConnectionManager.requestConnection(PoolingHttpClientConnectionManager.java:217)
         at
 org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:158)
         at
 org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:195)
         at
 org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:86)
         at
 org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:108)
         at
 org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:186)
         at
 org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:72)
         at
 org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:214)
         at
 org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:160)
         at
 org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:136)
         at ch.iterate.openstack.swift.Client.execute(Client.java:352)
         at
 ch.iterate.openstack.swift.Client.getAccountInfo(Client.java:577)
         at
 ch.cyberduck.core.openstack.SwiftSession$1.run(SwiftSession.java:144)
         at
 ch.cyberduck.core.threading.NamedThreadFactory$1.run(NamedThreadFactory.java:57)
         at java.lang.Thread.run(Thread.java:935)


 }}}



 For what its worth, our server is in Chicago (ORD). I dont know if the
 fact it is connecting to HKG matters?

 Thanks

--

-- 
Ticket URL: <https://trac.cyberduck.io/ticket/8049#comment:1>
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