[Cyberduck-trac] [Cyberduck] #9174: Cannot open connection with correct login info

[Cyberduck]

#9174: Cannot open connection with correct login info
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    Reporter:  sweetol2  |      Owner:
        Type:  defect    |     Status:  new
    Priority:  highest   |  Milestone:
   Component:  core      |    Version:  4.7.3
    Severity:  normal    |   Keywords:
Architecture:            |   Platform:
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 I have tried to follow your recommendations before contacting you and
 requesting help. I am desperate to have access to my files. I have so many
 files, hours and hours of design work, uploaded to your servers and I
 cannot get to them. It has been awhile since I tried to log in last
 because I became very, very ill for an extended period of time but I don't
 have any emails stating that I was about to run out of time or anything
 like that. I have tried using all of the info that I used repeatedly
 before but it doesn't recognize the password. I know I didn't change it.
 Please, please help me. I feel sick thinking I can't access all of those
 files ever again. They were a source of livelihood for me and for most of
 them, it will not be possible to duplicate. Included in that is a family
 tree with precious info and pictures that I can't replace! The family tree
 is something I wanted to update and give to my grandparents for Christmas.
 Thank you so much in advance for helping me. - Kati

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Ticket URL: <https://trac.cyberduck.io/ticket/9174>
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