[Cyberduck-trac] [Cyberduck] #9352: Can Not Open Cyberduck

[Cyberduck]

#9352: Can Not Open Cyberduck
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    Reporter:  test    |      Owner:
        Type:  defect  |     Status:  new
    Priority:  high    |  Milestone:
   Component:  core    |    Version:  4.8.3
    Severity:  normal  |   Keywords:
Architecture:          |   Platform:
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 Hello Cyberduck Team,

 I am a computer technician in a remote city trying to help out one of my
 clients within the company. They are having issues opening up their
 Cyberduck application, bellow is the case I have written up for them:

 Patrick is using a third party application (Cyberduck) to access his FTP
 sites. Cyberduck will not open up and they are therefore unable to access
 their FTP sites.

 I remoted onto the computer and tried to run the program as an
 administrator. It would not prompt me for credentials or start the
 program. I then tried to make a shortcut to the FTP site but they did not
 know the URL to the site. I tried to log into the main FTP site
 (ftp.rocktenn.com) but it would not accept their credentials or the two
 credentials I inserted listed as admin passwords to the site.

 When Looking up the cyberduck application on their hard drive (C:\Program
 Files (x86)\Cyberduck\bookmarks) I was able to derive what might possibly
 be the path to the site (ftp://mirror.switch.ch) which does not pull up a
 website on internet Explorer and when I try to access it in Windows
 Explorer it says I do not have permission to the folder.



 Let me know what you guys can do

-- 
Ticket URL: <https://trac.cyberduck.io/ticket/9352>
Cyberduck <https://cyberduck.io>
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