[Cyberduck-trac] [Cyberduck] #10444: I can't install Cyberduck

Cyberduck trac at cyberduck.io
Wed Aug 22 12:32:22 UTC 2018 

#10444: I can't install Cyberduck
-----------------------+----------------------
 Reporter:  vanessa    |         Owner:
     Type:  defect     |        Status:  new
 Priority:  highest    |     Milestone:
Component:  installer  |       Version:  6.7.1
 Severity:  normal     |    Resolution:
 Keywords:             |  Architecture:
 Platform:  Windows 7  |
-----------------------+----------------------
Description changed by vanessa:

Old description:

> I get an error every time I try to install cyberduck. I restored my pc
> and now it won't install cyberduck. Here is the log info for the
> installation:
>
> [1B64:1B68][2018-08-22T08:11:30]i001: Burn v3.11.1.2318, Windows v6.1
> (Build 7601: Service Pack 1), path: C:\Users\photolab\AppData\Local\Temp
> \{701A7E8E-DF9D-4398-B536-CAE4727EED81}\.cr\Cyberduck-
> Installer-6.7.1.28683.exe
> [1B64:1B68][2018-08-22T08:11:30]i000: Initializing string variable
> 'InstallFolder' to value '[ProgramFilesFolder]Cyberduck'
> [1B64:1B68][2018-08-22T08:11:30]i000: Initializing numeric variable
> 'Autostart' to value '0'
> [1B64:1B68][2018-08-22T08:11:30]i009: Command Line:
> '-burn.clean.room=C:\Users\photolab\Downloads\Cyberduck-
> Installer-6.7.1.28683.exe -burn.filehandle.attached=184
> -burn.filehandle.self=192'
> [1B64:1B68][2018-08-22T08:11:30]i000: Setting string variable
> 'WixBundleOriginalSource' to value 'C:\Users\photolab\Downloads
> \Cyberduck-Installer-6.7.1.28683.exe'
> [1B64:1B68][2018-08-22T08:11:30]i000: Setting string variable
> 'WixBundleOriginalSourceFolder' to value 'C:\Users\photolab\Downloads\'
> [1B64:1B68][2018-08-22T08:11:31]i000: Setting string variable
> 'WixBundleLog' to value
> 'C:\Users\photolab\AppData\Local\Temp\Cyberduck_20180822081131.log'
> [1B64:1B68][2018-08-22T08:11:31]i000: Setting string variable
> 'WixBundleName' to value 'Cyberduck'
> [1B64:1B68][2018-08-22T08:11:31]i000: Setting string variable
> 'WixBundleManufacturer' to value 'iterate GmbH'
> [1B64:1B7C][2018-08-22T08:11:32]i000: Setting numeric variable
> 'WixStdBALanguageId' to value 1033
> [1B64:1B7C][2018-08-22T08:11:33]i000: Setting version variable
> 'WixBundleFileVersion' to value '6.7.1.28683'
> [1B64:1B68][2018-08-22T08:11:35]i100: Detect begin, 4 packages
> [1B64:1B68][2018-08-22T08:11:35]i000: Setting string variable 'CBNumber'
> to value '7601'
> [1B64:1B68][2018-08-22T08:11:35]i000: Setting string variable
> 'NETFRAMEWORK45' to value '378389'
> [1B64:1B68][2018-08-22T08:11:35]i000: Registry key not found. Key =
> 'Software\iterate GmbH\Cyberduck'
> [1B64:1B68][2018-08-22T08:11:35]i052: Condition 'PreviousInstallFolder'
> evaluates to false.
> [1B64:1B68][2018-08-22T08:11:35]i052: Condition 'NETFRAMEWORK45 >=
> 460798' evaluates to false.
> [1B64:1B68][2018-08-22T08:11:35]i101: Detected package: NetFx472Web,
> state: Absent, cached: None
> [1B64:1B68][2018-08-22T08:11:35]i101: Detected package: Setup, state:
> Absent, cached: Complete
> [1B64:1B68][2018-08-22T08:11:35]i101: Detected package: Bonjour.msi,
> state: Absent, cached: None
> [1B64:1B68][2018-08-22T08:11:35]i101: Detected package: Bonjour64.msi,
> state: Absent, cached: Complete
> [1B64:1B68][2018-08-22T08:11:35]i052: Condition 'VersionNT >= v6.1 AND
> (VersionNT <> v6.1 OR ServicePackLevel >= 1 OR MsiNTProductType <> 1)'
> evaluates to true.
> [1B64:1B68][2018-08-22T08:11:35]i052: Condition 'VersionNT <> v6.2 OR
> MsiNTProductType <> 1' evaluates to true.
> [1B64:1B68][2018-08-22T08:11:35]i052: Condition 'VersionNT < v10.0 OR
> CBNumber >= 14393' evaluates to true.
> [1B64:1B68][2018-08-22T08:11:35]i199: Detect complete, result: 0x0
> [1B64:1B7C][2018-08-22T08:11:37]i000: Setting numeric variable
> 'EulaAcceptCheckbox' to value 0
> [1B64:1B68][2018-08-22T08:11:37]i200: Plan begin, 4 packages, action:
> Install
> [1B64:1B68][2018-08-22T08:11:37]w321: Skipping dependency registration on
> package with no dependency providers: NetFx472Web
> [1B64:1B68][2018-08-22T08:11:37]i000: Setting string variable
> 'NetFx472FullLog' to value
> 'C:\Users\photolab\AppData\Local\Temp\Cyberduck_20180822081131_000_NetFx472Web.log'
> [1B64:1B68][2018-08-22T08:11:37]i000: Setting string variable
> 'WixBundleRollbackLog_Setup' to value
> 'C:\Users\photolab\AppData\Local\Temp\Cyberduck_20180822081131_001_Setup_rollback.log'
> [1B64:1B68][2018-08-22T08:11:37]i000: Setting string variable
> 'WixBundleLog_Setup' to value
> 'C:\Users\photolab\AppData\Local\Temp\Cyberduck_20180822081131_001_Setup.log'
> [1B64:1B68][2018-08-22T08:11:37]i052: Condition 'NOT VersionNT64'
> evaluates to false.
> [1B64:1B68][2018-08-22T08:11:37]i052: Condition 'VersionNT64' evaluates
> to true.
> [1B64:1B68][2018-08-22T08:11:37]i000: Setting string variable
> 'WixBundleRollbackLog_Bonjour64.msi' to value
> 'C:\Users\photolab\AppData\Local\Temp\Cyberduck_20180822081131_002_Bonjour64.msi_rollback.log'
> [1B64:1B68][2018-08-22T08:11:37]i000: Setting string variable
> 'WixBundleLog_Bonjour64.msi' to value
> 'C:\Users\photolab\AppData\Local\Temp\Cyberduck_20180822081131_002_Bonjour64.msi.log'
> [1B64:1B68][2018-08-22T08:11:37]i201: Planned package: NetFx472Web,
> state: Absent, default requested: Present, ba requested: Present,
> execute: Install, rollback: None, cache: Yes, uncache: No, dependency:
> None
> [1B64:1B68][2018-08-22T08:11:37]i201: Planned package: Setup, state:
> Absent, default requested: Present, ba requested: Present, execute:
> Install, rollback: Uninstall, cache: No, uncache: No, dependency:
> Register
> [1B64:1B68][2018-08-22T08:11:37]i201: Planned package: Bonjour.msi,
> state: Absent, default requested: Absent, ba requested: Absent, execute:
> None, rollback: None, cache: No, uncache: No, dependency: None
> [1B64:1B68][2018-08-22T08:11:37]i201: Planned package: Bonjour64.msi,
> state: Absent, default requested: Present, ba requested: Present,
> execute: Install, rollback: Uninstall, cache: No, uncache: No,
> dependency: Register
> [1B64:1B68][2018-08-22T08:11:37]i299: Plan complete, result: 0x0
> [1B64:1B68][2018-08-22T08:11:37]i300: Apply begin
> [1B64:1B68][2018-08-22T08:11:37]i010: Launching elevated engine process.
> [1B64:1B68][2018-08-22T08:11:39]i011: Launched elevated engine process.
> [1B64:1B68][2018-08-22T08:11:39]i012: Connected to elevated engine.
> [16F0:1790][2018-08-22T08:11:40]i358: Pausing automatic updates.
> [16F0:1790][2018-08-22T08:11:41]i359: Paused automatic updates.
> [16F0:1790][2018-08-22T08:11:41]i360: Creating a system restore point.
> [16F0:1790][2018-08-22T08:12:08]i361: Created a system restore point.
> [16F0:1790][2018-08-22T08:12:08]i370: Session begin, registration key:
> SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{dd67e7a2-63e8-4389-b595-d864267184d7},
> options: 0x7, disable resume: No
> [16F0:1790][2018-08-22T08:12:09]i000: Caching bundle from:
> 'C:\Users\photolab\AppData\Local\Temp\{D405D3D9-5429-4545-A25A-
> D15CF7865725}\.be\Cyberduck-Installer-6.7.1.28683.exe' to:
> 'C:\ProgramData\Package Cache\{dd67e7a2-63e8-4389-b595-d864267184d7
> }\Cyberduck-Installer-6.7.1.28683.exe'
> [16F0:1790][2018-08-22T08:12:09]i320: Registering bundle dependency
> provider: {dd67e7a2-63e8-4389-b595-d864267184d7}, version: 6.7.1.28683
> [16F0:1790][2018-08-22T08:12:09]i371: Updating session, registration key:
> SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{dd67e7a2-63e8-4389-b595-d864267184d7},
> resume: Active, restart initiated: No, disable resume: No
> [1B64:18C8][2018-08-22T08:12:09]w343: Prompt for source of package:
> NetFx472Web, payload: NetFx472Web, path:
> C:\Users\photolab\Downloads\redist\NDP472-KB4054531-Web.exe
> [1B64:18C8][2018-08-22T08:12:09]i338: Acquiring package: NetFx472Web,
> payload: NetFx472Web, download from:
> http://go.microsoft.com/fwlink/?LinkId=863262
> [16F0:177C][2018-08-22T08:12:13]i305: Verified acquired payload:
> NetFx472Web at path: C:\ProgramData\Package
> Cache\.unverified\NetFx472Web, moving to: C:\ProgramData\Package
> Cache\507ECDADC23A27C2283BA130A2AA51650E6BC05B\redist\NDP472-KB4054531-Web.exe.
> [16F0:177C][2018-08-22T08:12:16]i304: Verified existing payload: Setup at
> path: C:\ProgramData\Package Cache\{344B161D-7E3D-4F98-BFCE-
> 6335841ACA5F}v6.7.1.28683\Cyberduck-Installer-6.7.1.28683.msi.
> [16F0:177C][2018-08-22T08:12:16]i304: Verified existing payload:
> Bonjour64.msi at path: C:\ProgramData\Package
> Cache\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}v3.1.0.1\Bonjour64.msi.
> [16F0:1790][2018-08-22T08:12:16]i301: Applying execute package:
> NetFx472Web, action: Install, path: C:\ProgramData\Package
> Cache\507ECDADC23A27C2283BA130A2AA51650E6BC05B\redist\NDP472-KB4054531-Web.exe,
> arguments: '"C:\ProgramData\Package
> Cache\507ECDADC23A27C2283BA130A2AA51650E6BC05B\redist\NDP472-KB4054531-Web.exe"
> /q /norestart /ChainingPackage "Cyberduck" /log
> "C:\Users\photolab\AppData\Local\Temp\Cyberduck_20180822081131_000_NetFx472Web.log.html"'
> [16F0:1790][2018-08-22T08:16:30]e000: Error 0x800b0003: Process returned
> error: 0x800b0003
> [16F0:1790][2018-08-22T08:16:30]e000: Error 0x800b0003: Failed to execute
> EXE package.
> [1B64:1B68][2018-08-22T08:16:30]e000: Error 0x800b0003: Failed to
> configure per-machine EXE package.
> [1B64:1B68][2018-08-22T08:16:30]i319: Applied execute package:
> NetFx472Web, result: 0x800b0003, restart: None
> [1B64:1B68][2018-08-22T08:16:30]e000: Error 0x800b0003: Failed to execute
> EXE package.
> [16F0:1790][2018-08-22T08:16:30]i351: Removing cached package:
> NetFx472Web, from path: C:\ProgramData\Package
> Cache\507ECDADC23A27C2283BA130A2AA51650E6BC05B\
> [16F0:1790][2018-08-22T08:16:30]i372: Session end, registration key:
> SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{dd67e7a2-63e8-4389-b595-d864267184d7},
> resume: None, restart: None, disable resume: No
> [16F0:1790][2018-08-22T08:16:30]i330: Removed bundle dependency provider:
> {dd67e7a2-63e8-4389-b595-d864267184d7}
> [16F0:1790][2018-08-22T08:16:30]i352: Removing cached bundle:
> {dd67e7a2-63e8-4389-b595-d864267184d7}, from path: C:\ProgramData\Package
> Cache\{dd67e7a2-63e8-4389-b595-d864267184d7}\
> [16F0:1790][2018-08-22T08:16:30]i371: Updating session, registration key:
> SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{dd67e7a2-63e8-4389-b595-d864267184d7},
> resume: None, restart initiated: No, disable resume: No
> [1B64:1B68][2018-08-22T08:16:30]i399: Apply complete, result: 0x800b0003,
> restart: None, ba requested restart:  No

New description:

 I get an error every time I try to install cyberduck. I restored my pc and
 now it won't install cyberduck. Attached is the log info for the
 installation

--

--
Ticket URL: <https://trac.cyberduck.io/ticket/10444#comment:1>
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