[Cyberduck-trac] [Cyberduck] #10684: Can't use Cyberduck on my new computer

[Cyberduck]

#10684: Can't use Cyberduck on my new computer
------------------------+-----------------------------
 Reporter:  dwestby     |         Owner:  Debee Westby
     Type:  defect      |        Status:  new
 Priority:  highest     |     Milestone:
Component:  s3          |       Version:  6.9.4
 Severity:  blocker     |    Resolution:
 Keywords:  HELP        |  Architecture:
 Platform:  Windows 10  |
------------------------+-----------------------------

Old description:

> I entered the wrong ID and PW when I was setting up software on my new
> computer.  Apparently what I found was from 2015 and doesn't work.  My
> boss came me the new information to use but now when I try to enter the
> correct information I still can't do my work.  I know at one time I
> donated under my own name but for the life of me I can't find that
> information.  So here's what my boss provided.  Oh and my new computer is
> running Windows 10 if that makes any difference.
>
> U:
> AKIAIC3IF3M6IDBJ5AJA
> PW:
> ZwM8w1rMpw/vlUvs5oBPGs5sBBTMFWKiLgMfw0fQ
>

> Can someone help so I can get back to work?
>
> Thanks!

New description:

 I entered the wrong ID and PW when I was setting up software on my new
 computer.  Apparently what I found was from 2015 and doesn't work.  My
 boss came me the new information to use but now when I try to enter the
 correct information I still can't do my work.  I know at one time I
 donated under my own name but for the life of me I can't find that
 information.  So here's what my boss provided.  Oh and my new computer is
 running Windows 10 if that makes any difference.

 U:
 <strip>
 PW:
 <strip>


 Can someone help so I can get back to work?

 Thanks!

--

Comment (by jmalek):

 Please do not post login information online.

 To troubleshoot this issue:
 * You can open Cyberduck, but you are unable to connect to the server?
 What is the error message?
   * You already got the login credentials, please delete any relevant
 entries from `Windows Credential Manager`.
 * You cannot open Cyberduck, but get an error message? Can you send a
 screenshot of that?
 * You can open Cyberduck, connect to your server, but you see a donation
 prompt: Please recover your license from [https://cyberduck.io/help/]

--
Ticket URL: <https://trac.cyberduck.io/ticket/10684#comment:1>
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