[Cyberduck-trac] [Cyberduck] #10684: Can't use Cyberduck on my new computer
Cyberduck
trac at cyberduck.io
Thu Apr 18 17:45:57 UTC 2019
#10684: Can't use Cyberduck on my new computer
------------------------+-----------------------------
Reporter: dwestby | Owner: Debee Westby
Type: defect | Status: new
Priority: highest | Milestone:
Component: s3 | Version: 6.9.4
Severity: blocker | Resolution:
Keywords: HELP | Architecture:
Platform: Windows 10 |
------------------------+-----------------------------
Old description:
> I entered the wrong ID and PW when I was setting up software on my new
> computer. Apparently what I found was from 2015 and doesn't work. My
> boss came me the new information to use but now when I try to enter the
> correct information I still can't do my work. I know at one time I
> donated under my own name but for the life of me I can't find that
> information. So here's what my boss provided. Oh and my new computer is
> running Windows 10 if that makes any difference.
>
> U:
> AKIAIC3IF3M6IDBJ5AJA
> PW:
> ZwM8w1rMpw/vlUvs5oBPGs5sBBTMFWKiLgMfw0fQ
>
> Can someone help so I can get back to work?
>
> Thanks!
New description:
I entered the wrong ID and PW when I was setting up software on my new
computer. Apparently what I found was from 2015 and doesn't work. My
boss came me the new information to use but now when I try to enter the
correct information I still can't do my work. I know at one time I
donated under my own name but for the life of me I can't find that
information. So here's what my boss provided. Oh and my new computer is
running Windows 10 if that makes any difference.
U:
<strip>
PW:
<strip>
Can someone help so I can get back to work?
Thanks!
--
Comment (by jmalek):
Please do not post login information online.
To troubleshoot this issue:
* You can open Cyberduck, but you are unable to connect to the server?
What is the error message?
* You already got the login credentials, please delete any relevant
entries from `Windows Credential Manager`.
* You cannot open Cyberduck, but get an error message? Can you send a
screenshot of that?
* You can open Cyberduck, connect to your server, but you see a donation
prompt: Please recover your license from [https://cyberduck.io/help/]
--
Ticket URL: <https://trac.cyberduck.io/ticket/10684#comment:1>
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