[Cyberduck-trac] [Cyberduck] #10649: CyberDuck won't allow login to S3 Storage,

[Cyberduck]

#10649: CyberDuck won't allow login to S3 Storage,
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    Reporter:  jonnyorourke  |      Owner:
        Type:  defect        |     Status:  new
    Priority:  high          |  Milestone:
   Component:  s3            |    Version:  6.9.4
    Severity:  normal        |   Keywords:
Architecture:                |   Platform:  macOS 10.14
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 Hi there please see support ticket reply below regarding error message:

 Hi Jonny,

 I think we may have an update on this, after some further testing with
 cyberduck.

 So, I understand that you can log onto the bucket, but you cannot retrieve
 the image files, is this correct? I was able
 to replicate this error, as when you access or attempt to edit the file in
 Cyberduck it forces you to reinput the secret
 key in a loop and gives a 'Forbidden' error.

 However, I didn't get this error when uploading two files: test.txt
 (uploaded by myself using s3cmd) and output.csv
 (uploaded by yourself). All these files have the same bucket ACL applied,
 eg;

 [root@ ~]# s3cmd info 's3://piemag/070319 (553 of 553).JPG'
 s3://piemag/070319 (553 of 553).JPG (object):
    File size: 1152840
 ....
    ACL:       Jonny  O'Rourke: FULL_CONTROL

 [root@ ~]# s3cmd info 's3://piemag/test.txt'
 s3://piemag/test.txt (object):
    File size: 5145
 ...
    ACL:       Jonny  O'Rourke: FULL_CONTROL

 But as per the attached image 'vault1.png', you cannot access the image
 files. The difference? The filenames themselves.
 In testing this, it looks as though it's the filenames with the brackets
 that is causing the images to throw that error
 and cause the file manager to crash.

 Checking the documentation, it looks as though brackets might be ok, but
 spaces are not;

 https://docs.aws.amazon.com/AmazonS3/latest/dev/UsingMetadata.html

 To test this, I have created a testing called 'piemagtest' on your vault
 account and tried to narrow down the file
 naming issue to see if this was about spaces or brackets.

 First I created some text files, so that we can test the 'edit' feature in
 Cyberduck as well. One has no spaces or
 brackets, one has just brackets, one has brackets/spaces, and one has just
 spaces.

 [root@]# echo "This is a test" > "070319123of456.txt"
 [root@]# echo "This is a test" > "070319(123of456).txt"
 [root@]# echo "This is a test" > "070319 (123 of 456).txt"
 [root@]# echo "This is a test" > "070319 123 of 456.txt"

 Then I uploaded these;

 [root@]# s3cmd put "070319123of456.txt" s3://piemagtest
 upload: '070319123of456.txt' -> 's3://piemagtest/070319123of456.txt'  [1
 of 1]
  15 of 15   100% in    0s   187.37 B/s  done
 [root@]# s3cmd put "070319(123of456).txt" s3://piemagtest
 upload: '070319(123of456).txt' -> 's3://piemagtest/070319(123of456).txt'
 [1 of 1]
  15 of 15   100% in    0s   121.47 B/s  done
 [root@]# s3cmd put "070319 (123 of 456).txt" s3://piemagtest
 upload: '070319 (123 of 456).txt' -> 's3://piemagtest/070319 (123 of
 456).txt'  [1 of 1]
  15 of 15   100% in    0s   212.29 B/s  done
 [root@]# s3cmd put "070319 123 of 456.txt" s3://piemagtest
 upload: '070319 123 of 456.txt' -> 's3://piemagtest/070319 123 of 456.txt'
 [1 of 1]
  15 of 15   100% in    0s   252.97 B/s  done

 Next, in Cyberduck I right clicked and refreshed the page as per the
 'vault2.PNG' screenshot. Testing one by one, the
 names with spaces downloaded and were editable just fine, but the files
 with brackets were not. I have attached the
 attempted download/edit history in the screenshot vault3.PNG.

 As such, you will have to rename your files to use either spaces or
 perhaps underscores, and this should work

 Kind Regards.






 What I am trying to do is use CyberDuck to connect to:
 Host    vault.ecloud.co.uk
 Access Key      SRGVRX8EW8TCJDV4OGHY
 Secret Key      4t8tZcd7GKpoTKFHLsEHMHUS6L7cV7eSp6Vt3s7g

 I have managed to access via other SSH applications however we cannot get
 access through Cyberduck and this is the prefered method

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Ticket URL: <https://trac.cyberduck.io/ticket/10649>
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