[Cyberduck-trac] [Cyberduck] #10862: How to connect to a server with restrictive permissions

Cyberduck trac at cyberduck.io
Fri Nov 1 17:59:01 UTC 2019

#10862: How to connect to a server with restrictive permissions
    Reporter:  ncbigeo  |      Owner:
        Type:  defect   |     Status:  new
    Priority:  normal   |  Milestone:
   Component:  core     |    Version:  7.1
    Severity:  normal   |   Keywords:
Architecture:           |   Platform:

 I am writing from the National Center for Biotechnology Information. We
 receive terabytes of data daily from scientific researchers worldwide, and
 many of these researchers rely on Cyberduck to upload their files by ftp.
 We recently made some changes to our ftp server that prevents our users
 from viewing or depositing files until they navigate to a personalized
 directory, and this is preventing Cyberduck users from connecting to our
 server. Our only solution at this point is to suggest they switch to
 FileZilla, or use other alternatives. I'm writing to ask if there's a
 solution we can suggest for Cyberduck.

 When you try to connect to the server you receive:

   File not found
   550/: permission denied. Please contact your web hosting service
 provider for assistance.

 In Filezilla (for comparison) you get "Error: Failed to retrieve directory
 listing" but the connection is not outright rejected. This allows you to
 then enter the path to a personalized directory where you can then upload

 Any help or suggestions would be greatly appreciated.

Ticket URL: <https://trac.cyberduck.io/ticket/10862>
Cyberduck <https://cyberduck.io>
Libre FTP, SFTP, WebDAV, S3 & OpenStack Swift browser for Mac and Windows

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