[Cyberduck-trac] [Cyberduck] #11143: we cannot access to S3 Object Storage Scaleway with Cyberduck software, could you please help us ?

Cyberduck trac at cyberduck.io
Fri Aug 14 15:18:32 UTC 2020

#11143: we cannot access to S3 Object Storage Scaleway with Cyberduck software,
could you please help us ?
    Reporter:  Cinestaf  |      Owner:
        Type:  defect    |     Status:  new
    Priority:  highest   |  Milestone:
   Component:  s3        |    Version:  7.5.0
    Severity:  major     |   Keywords:
Architecture:  Intel     |   Platform:  Windows 10

 we just download your Cyberduck software and try to connect it with a
 bucket Object Storage created and manage by SCALEWAY French hoster. We
 followed all tutorial describe in your website and generate a file name
 "scaleway.cyberduckprofile" with all informations as specified as
 following :

 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN"
 <plist version="1.0">
         <key>Default Hostname avantcam-source</key>
         <key>Default Port</key>
         <key>Username Placeholder</key>
         <string>Access Key XYXY....</string>
         <key>Password Placeholder</key>
         <string>Secret Key ZZZZ....</string>
         <key>Region PAR</key>

 we try to launch this file configuration user account
 "scaleway.cyberduckprofile" with your Cyberduck Sotware but nothing happen
 after cyberduck start.
 Obviously we try also to configure manualy S3 new type account with "open
 connexion" in your Cyberduck User Interface. We set url target Object
 Storage hosted by Scaleway : avantcam-source.s3.fr-par.scw.cloud and also
 put Public and Private key access to the bucket but after this Cyberduck
 try to connect to the bucket but only message "try to connect" is display
 and folder are not display in Cyberduck interface.
 We send several mail to Scaleway support team but they answer to us that
 they are not the editor of Cyberduck software and cannot do nothing for
 us. They also say to us that apparently our file configuration user
 account "scaleway.cyberduckprofile" is good but they don't know and cannot
 explain us why your cyberduck sofware didn't speak and work with theres S3
 Object Storage service online.
 Could you please help us to solve this issue because we are actualy stop
 in our validation test with Cyberduck software ?
 Thank you in advance for your help,
 Have a good weekend,
 Read you soon,
 Sinpraseuth - CINESTAF Company

Ticket URL: <https://trac.cyberduck.io/ticket/11143>
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