[Cyberduck-trac] [Cyberduck] #11152: we cannot access to S3 Object Storage Scaleway with Cyberduck software, could you please help us ?

Cyberduck trac at cyberduck.io
Thu Aug 20 15:11:28 UTC 2020

#11152: we cannot access to S3 Object Storage Scaleway with Cyberduck software,
could you please help us ?
    Reporter:  Cinestaf  |      Owner:  Cinestaf
        Type:  defect    |     Status:  new
    Priority:  high      |  Milestone:
   Component:  s3        |    Version:  7.5.1
    Severity:  major     |   Keywords:
Architecture:  Intel     |   Platform:  Windows 10
 > Hi,
 > we just download your Cyberduck software and try to connect it with a
 > bucket Object Storage created and manage by SCALEWAY French hoster. We
 > followed all tutorial describe in your website and generate a file
 > name "scaleway.cyberduckprofile" with all informations as specified as
 > following :
 > <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN"
 > "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
 > <plist version="1.0">
 >     <dict>
 >         <key>Protocol</key>
 >         <string>s3</string>
 >         <key>Vendor</key>
 >         <string>poc</string>
 >         <key>Description</key>
 >         <string>avantcam-source.s3.fr-par.scw.cloud</string>
 >         <key>Default Hostname avantcam-source</key>
 >         <string>avantcam-source.s3.fr-par.scw.cloud</string>
 >         <key>Default Port</key>
 >         <string>443</string>
 >         <key>Username Placeholder</key>
 >         <string>Access Key XYXY....</string>
 >         <key>Password Placeholder</key>
 >         <string>Secret Key ZZZZ....</string>
 >         <key>Authorization</key>
 >         <string>AWS4HMACSHA256</string>
 >         <key>Region PAR</key>
 >         <string>fr-par</string>
 >         <key>Regions</key>
 >         <array>
 >             <string>fr-par</string>
 >         </array>
 >     </dict>
 > </plist>
 > we try to launch this file configuration user account
 > "scaleway.cyberduckprofile" with your Cyberduck Sotware but nothing
 > happen after cyberduck start.
 > Obviously we try also to configure manualy S3 new type account with
 > "open connexion" in your Cyberduck User Interface. We set url target
 > Object Storage hosted by Scaleway :
 > avantcam-source.s3.fr-par.scw.cloud and also put Public and Private
 > key access to the bucket but after this Cyberduck try to connect to
 > the bucket but only message "try to connect" is display and folder are
 not display in Cyberduck interface.
 > We send several mail to Scaleway support team but they answer to us
 > that they are not the editor of Cyberduck software and cannot do
 > nothing for us. They also say to us that apparently our file
 > configuration user account "scaleway.cyberduckprofile" is good but
 > they don't know and cannot explain us why your cyberduck sofware
 > didn't speak and work with theres S3 Object Storage service online.
 > Could you please help us to solve this issue because we are actualy
 > stop in our validation test with Cyberduck software ?
 > Thank you in advance for your help,
 > Have a good weekend,
 > Read you soon,
 > Sinpraseuth - CINESTAF Company

Ticket URL: <https://trac.cyberduck.io/ticket/11152>
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