[Cyberduck-trac] [Cyberduck] #11152: we cannot access to S3 Object Storage Scaleway with Cyberduck software, could you please help us ?
Cyberduck
trac at cyberduck.io
Thu Aug 20 15:11:28 UTC 2020
#11152: we cannot access to S3 Object Storage Scaleway with Cyberduck software,
could you please help us ?
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Reporter: Cinestaf | Owner: Cinestaf
Type: defect | Status: new
Priority: high | Milestone:
Component: s3 | Version: 7.5.1
Severity: major | Keywords:
Architecture: Intel | Platform: Windows 10
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> Hi,
>
> we just download your Cyberduck software and try to connect it with a
> bucket Object Storage created and manage by SCALEWAY French hoster. We
> followed all tutorial describe in your website and generate a file
> name "scaleway.cyberduckprofile" with all informations as specified as
> following :
>
> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN"
> "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
> <plist version="1.0">
> <dict>
> <key>Protocol</key>
> <string>s3</string>
> <key>Vendor</key>
> <string>poc</string>
> <key>Description</key>
> <string>avantcam-source.s3.fr-par.scw.cloud</string>
> <key>Default Hostname avantcam-source</key>
> <string>avantcam-source.s3.fr-par.scw.cloud</string>
> <key>Default Port</key>
> <string>443</string>
> <key>Username Placeholder</key>
> <string>Access Key XYXY....</string>
> <key>Password Placeholder</key>
> <string>Secret Key ZZZZ....</string>
> <key>Authorization</key>
> <string>AWS4HMACSHA256</string>
> <key>Region PAR</key>
> <string>fr-par</string>
> <key>Regions</key>
> <array>
> <string>fr-par</string>
> </array>
> </dict>
> </plist>
>
> we try to launch this file configuration user account
> "scaleway.cyberduckprofile" with your Cyberduck Sotware but nothing
> happen after cyberduck start.
> Obviously we try also to configure manualy S3 new type account with
> "open connexion" in your Cyberduck User Interface. We set url target
> Object Storage hosted by Scaleway :
> avantcam-source.s3.fr-par.scw.cloud and also put Public and Private
> key access to the bucket but after this Cyberduck try to connect to
> the bucket but only message "try to connect" is display and folder are
not display in Cyberduck interface.
> We send several mail to Scaleway support team but they answer to us
> that they are not the editor of Cyberduck software and cannot do
> nothing for us. They also say to us that apparently our file
> configuration user account "scaleway.cyberduckprofile" is good but
> they don't know and cannot explain us why your cyberduck sofware
> didn't speak and work with theres S3 Object Storage service online.
> Could you please help us to solve this issue because we are actualy
> stop in our validation test with Cyberduck software ?
> Thank you in advance for your help,
> Have a good weekend,
> Read you soon,
> Sinpraseuth - CINESTAF Company
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Ticket URL: <https://trac.cyberduck.io/ticket/11152>
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