[Cyberduck-trac] [Cyberduck] #11518: TIME-SENSITIVE: Can not access BB2 client bucket - Please help!

[Cyberduck]

#11518: TIME-SENSITIVE: Can not access BB2 client bucket - Please help!
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 Reporter:  Mitchy       |         Owner:  Marla Mitchnick
     Type:  defect       |        Status:  new
 Priority:  highest      |     Milestone:
Component:  b2           |       Version:  7.7.2
 Severity:  critical     |    Resolution:
 Keywords:               |  Architecture:
 Platform:  macOS 10.14  |
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Description changed by Mitchy:

Old description:

> Hi There Friends at Cyberduck,
>
> I purchased your Cyberduck app through the App Store and installed it. My
> client has begun to use BB2 for video media, and I am their video
> director and need to access their media urgently to edit a show. When I
> open Cyberduck locally, and then put in the correct, double checked, Key
> ID and Application Key, I get "log in failed, please contact your web
> host"
>
> I have not had success with BB2 help support, they send emails now and
> then but no useful info. I really hope you can help. FWIW, I also have an
> old version of Transmit v2 on my machine, so I am not sure if that could
> be an issue?

New description:

 Hi There Friends at Cyberduck,

 I purchased your Cyberduck app through the App Store and installed it. My
 client has begun to use BB2 for video media, and I am their video director
 and need to access their media urgently to edit a show. When I open
 Cyberduck locally, and then put in the correct, double checked, Key ID and
 Application Key, I get "log in failed, please contact your web host"

 I have not had success with BB2 help support, they send emails now and
 then but no useful info. I really hope you can help. FWIW, I also have an
 old version of Transmit v2 on my machine, so I am not sure if that could
 be an issue?

 Please see the attachment, thank you!!

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Ticket URL: <https://trac.cyberduck.io/ticket/11518#comment:1>
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