[Cyberduck-trac] [Cyberduck] #11518: TIME-SENSITIVE: Can not access BB2 client bucket - Please help!
Cyberduck
trac at cyberduck.io
Tue Dec 29 13:48:22 UTC 2020
#11518: TIME-SENSITIVE: Can not access BB2 client bucket - Please help!
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Reporter: Mitchy | Owner: Marla Mitchnick
Type: defect | Status: new
Priority: highest | Milestone:
Component: b2 | Version: 7.7.2
Severity: critical | Resolution:
Keywords: | Architecture:
Platform: macOS 10.14 |
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Description changed by Mitchy:
Old description:
> Hi There Friends at Cyberduck,
>
> I purchased your Cyberduck app through the App Store and installed it. My
> client has begun to use BB2 for video media, and I am their video
> director and need to access their media urgently to edit a show. When I
> open Cyberduck locally, and then put in the correct, double checked, Key
> ID and Application Key, I get "log in failed, please contact your web
> host"
>
> I have not had success with BB2 help support, they send emails now and
> then but no useful info. I really hope you can help. FWIW, I also have an
> old version of Transmit v2 on my machine, so I am not sure if that could
> be an issue?
New description:
Hi There Friends at Cyberduck,
I purchased your Cyberduck app through the App Store and installed it. My
client has begun to use BB2 for video media, and I am their video director
and need to access their media urgently to edit a show. When I open
Cyberduck locally, and then put in the correct, double checked, Key ID and
Application Key, I get "log in failed, please contact your web host"
I have not had success with BB2 help support, they send emails now and
then but no useful info. I really hope you can help. FWIW, I also have an
old version of Transmit v2 on my machine, so I am not sure if that could
be an issue?
Please see the attachment, thank you!!
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Ticket URL: <https://trac.cyberduck.io/ticket/11518#comment:1>
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