[Cyberduck-trac] [Cyberduck] #11518: TIME-SENSITIVE: Can not access BB2 client bucket - Please help!

[Cyberduck]

#11518: TIME-SENSITIVE: Can not access BB2 client bucket - Please help!
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 Reporter:  Mitchy       |         Owner:  Marla Mitchnick
     Type:  defect       |        Status:  reopened
 Priority:  highest      |     Milestone:
Component:  b2           |       Version:  7.7.2
 Severity:  critical     |    Resolution:
 Keywords:               |  Architecture:
 Platform:  macOS 10.14  |
-------------------------+--------------------------------
Changes (by Mitchy):

 * status:  closed => reopened
 * resolution:  thirdparty =>


Comment:

 CAN YOU PLEASE explain why you closed my ticket without bothering to
 explain? I purchased your software when I could have downloaded it free,
 to support you, I wrote a perfectly civil query to you asking for help,
 and now I need your support, at least to tell me where to look for
 solutions next, and you closed my ticket without a response! That was not
 very courteous at all. Are you implying that the problem is the fault of
 BB2, or of my OS, and not Cyberduck or an interaction? And why are you so
 certain it is not your software? All of my colleagues have had no trouble
 logging in to the BB2 bucket using your Cyberduck software, but most of
 them are on PCS and I am on a mac.

 PLEASE ADVISE in how best to proceed. If this is not resolved today I will
 return your product and get a hard drive in the mail instead, can't spend
 more precious time trying to get it to do what it is supposed to do.

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Ticket URL: <https://trac.cyberduck.io/ticket/11518#comment:3>
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