[Cyberduck-trac] [Cyberduck] #11104: Cyberduck crashes for End User Running Latest Version

Cyberduck trac at cyberduck.io
Wed Jul 8 17:57:51 UTC 2020

#11104: Cyberduck crashes for End User Running Latest Version
    Reporter:  lburgess  |      Owner:
        Type:  defect    |     Status:  new
    Priority:  high      |  Milestone:
   Component:  sftp      |    Version:  7.4.1
    Severity:  normal    |   Keywords:
Architecture:            |   Platform:  Windows 10
 My end user previously could upload and download files using Cyberduck
 without any problems until suddenly around 6/29 he could not. He could
 connect to our server, see files, but once he tried to upload or download
 any file (regardless of size) it hangs for 20-30 seconds, says "not
 responding" then crashes (closes out).

 Another user with a different computer tried using the same credentials
 connecting to the same folder on the same server and had no problem
 uploading or downloading files.

 I had him confirm/reconnect to VPN and rule that out as an issue.

 To his knowledge nothing else has changed on his computer. I had him check
 for updates and there were none (some of our users were overdue for
 firmware updates - this was not the case for him).

 We are an all Windows shop using Dells. He has a Dell Precision 5530
 running Windows 10 Enterprise 1909

 We were all using version 7.2.5 (managed by InTune). I had a technician
 upgrade his version to 7.4.1 and try again and he's still experiencing the
 same problem.

 I don't know what else to have him possibly check??

Ticket URL: <https://trac.cyberduck.io/ticket/11104>
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