[Cyberduck-trac] [Cyberduck] #11518: Login failure (was: TIME-SENSITIVE: Can not access BB2 client bucket - Please help!)

Cyberduck trac at cyberduck.io
Tue Jan 5 18:22:38 UTC 2021

#11518: Login failure
 Reporter:  Mitchy       |         Owner:  Marla Mitchnick
     Type:  defect       |        Status:  closed
 Priority:  highest      |     Milestone:
Component:  b2           |       Version:  7.7.2
 Severity:  critical     |    Resolution:  worksforme
 Keywords:               |  Architecture:
 Platform:  macOS 10.14  |
Changes (by dkocher):

 * status:  reopened => closed
 * resolution:   => worksforme


 Replying to [comment:3 Mitchy]:
 > CAN YOU PLEASE explain why you closed my ticket without bothering to
 explain? I purchased your software when I could have downloaded it free,
 to support you, I wrote a perfectly civil query to you asking for help,
 and now I need your support, at least to tell me where to look for
 solutions next, and you closed my ticket without a response! That was not
 very courteous at all. Are you implying that the problem is the fault of
 BB2, or of my OS, and not Cyberduck or an interaction? And why are you so
 certain it is not your software? All of my colleagues have had no trouble
 logging in to the BB2 bucket using your Cyberduck software, but most of
 them are on PCS and I am on a mac.
 > PLEASE ADVISE in how best to proceed. If this is not resolved today I
 will return your product and get a hard drive in the mail instead, can't
 spend more precious time trying to get it to do what it is supposed to do.

 The error indicates that your credentials are not correct. Please double
 check to either
  * Use your Account ID and Master Application Key to login.
  * Use your Application Key ID and Application Key to login. Note the
 application key can be restricted to a single bucket.

Ticket URL: <https://trac.cyberduck.io/ticket/11518#comment:4>
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