[Cyberduck-trac] [Cyberduck] #11560: Rackspace container subfolders shown with / and have no content

Cyberduck trac at cyberduck.io
Mon Jan 25 19:09:48 UTC 2021

#11560: Rackspace container subfolders shown with / and have no content
    Reporter:  patakijv  |      Owner:
        Type:  defect    |     Status:  new
    Priority:  highest   |  Milestone:  7.8.2
   Component:  core      |    Version:  7.8.1
    Severity:  normal    |   Keywords:
Architecture:  Intel     |   Platform:  macOS 11
 Not sure when I last updated Cyberduck but I just started noticing a few
 days ago or last week (but it could have started before) in the
 containers, either some or all of the subfolders (at top or lower) are
 showing up with a "/" at the end of the name and they don't appear to be
 treated like a pseudo folder where you can see the folder contents - and
 they just show as 0 bytes. Strangely, in some cases a container will have
 the same subfolder shown twice, once without the "/" as expected and its
 contents are visible and navigable (as normal), but another one with same
 name but with the "/" at the end is not. Other cases all of the folders
 are these variants with "/" at the end and contents are not visible or
 navigable.  I can confirm the content is there via the Rackspace web admin

 I've been using Cyberduck with Rackspace Cloud Files for many years and
 this issue just started showing up recently and I am not sure what to do
 or what the cause is.

 Version 7.8.1 (34119)

 I checked and confirmed a similarly strange behavior (but slightly
 different - the / folders in containers are not visible in all cases at
 all) when viewing using Mountain Duck Version 4.4.1 (17569)

 Unable to get access to certain folders/files/content in
 containers...please advise.

Ticket URL: <https://trac.cyberduck.io/ticket/11560>
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